Veterinary consultations at both clinics are by appointment. Standard appointments last up to 15 minutes. Sometimes tests can be done during the consultation, which can take a bit longer. Please let staff know on arrival if you are on a tight schedule. If you arrive with no appointment our reception staff will do their best to fit you in, but we strongly advise you to please call ahead to check a vet is available. Even in an emergency, calling ahead will ensure a vet is available as well as give staff the opportunity to prepare for your pet’s immediate treatment on arrival.
At Toormina Road Clinic a vet usually consults between 9am-10.30am, then 3.30pm-5.15pm (although some exceptions can be made) Monday to Friday. On Saturdays a vet will be consulting between 9.15 and 11.15am. Arriving without an appointment may mean that the vet is already in surgery, or is not on site.
At Rose Avenue Hospital consultation times are generally from 9am -11am, then from 2pm-5.30pm Monday to Friday, 9am-12.30pm Saturdays and 9-11.30 on Sundays.
All of our vets are kind, compassionate and above all want to help you to do the best for your animal, which includes making sure you understand any problems your pet might have. Please don’t be afraid to ask questions during the consultation or to call back afterwards if necessary.
Our vets are rostered on at both clinics each week, so if there is a particular vet you would prefer to see, let us know and we will try to accommodate you.